Contact Us

    Need help or have a question? Pikando Digital Private Limited operates Pikando. Its registered office is #17, 2nd Floor, 7th Main Road, II Stage, Indiranagar, Bengaluru - 560038, Karnataka, India.

    Ordinary support

    Use the support email or form for account, task and payment questions. This support channel is separate from the statutory grievance mechanism below.

    Statutory grievance mechanism

    This mechanism is for complaints about Pikando's platform resources or services and is separate from ordinary customer support.

    Grievance Officer: Nithyananda Kotian

    Email: nithyananda.kotian@pikando.com

    Registered office: #17, 2nd Floor, 7th Main Road, II Stage, Indiranagar, Bengaluru - 560038, Karnataka, India

    For ordinary support, use the Help & Support channel for account, task, and payment questions. To submit a statutory grievance, email the Grievance Officer with your task or order reference and supporting details.

    • IT Rules complaints: acknowledgement within 24 hours and resolution within 7 days.
    • Consumer e-commerce complaints: acknowledgement within 48 hours and redressal within one month.

    The applicable timeline depends on the nature of the complaint and the law governing it.

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